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Retailers are challenged constantly to improve the shopping experience and to ensure that customers are serviced and attended to in an expeditious manner. At the same time, they must hold down costs to stay profitable despite narrowing margins. Retailers are introducing wireless technology to improve customer service and worker productivity on the retail floor. InterLink Logistics Technologies enables several key applications for the retail environment, including:
By utilizing the TigerLink Wireless Call Button, retailers are enabling customers that need assistance to simply initiate a service call by pushing one of the TigerLink “Customer Assistance Buttons” mounted throughout the store. The system then pages the store personnel to assist the customer that initiated the request. Utilizing the existing 802.11b wireless infrastructure, retailers can monitor and manage personnel based on “request activity” at each store. In addition, the 4-line X 20-character display provides feedback to the customer that assistance is on the way.
By utilizing the InterLink Logistics Technologies Software Suite, retailers can manage activity and make decisions based on data from the TigerLink Administrator Software. In addition, companies with multiple retail sites can update all deployed devices wirelessly without having to physically connect to each Customer Assistance Button
With the TigerLink Customer Assistance Button (CAB), management has the ability to:
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• track by store the number of customer assistance calls |
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• track employee response time to the customer call
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• monitor which stores are having the highest number of calls which affects resource management |
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• track which areas inside of the store are receiving the highest number of calls –Computers, Supplies, TV’s, etc. |
For more information about potential applications and solutions, contact us at info@interlinktech.net .
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